Refund policy

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at support@derivecollection.com. If your request is accepted, we may proceed with shipping your exchange item to our fixed address. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us with any questions at support@derivecollection.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
We will notify you once we have received your return parcel. Exchange items will be shipped once returned jacket is inspected and qualified for exchange. Do note that the shipping fee is to be borne by the customer if the items are not qualified for return or exchange.

You can always contact us for any return questions at support@derivecollection.com.